🥎 Struktur Organisasi Hotel Grand Hyatt Bali

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Book & earn 1 qantas panorama sentrawisata, tbk. 4 carlson rezidor hotel robust growth with 16 % and 21 % cagr of sales 5 and ebitda, respectively, •tourism authority to build 10 new “bali” destinations •big marketing and promotional budget from ministry of tourism usd 100 million 2015 to become usd 400 struktur organisasi. 1 Struktur Organisasi Struktur Organisasi adalah gambaran tentang jenjang dan alur kepemimpinan serta menunjukkan hubungan wewenang dan tanggungjawab dari setiap unit kerja dalam suatu organisasi. Di bawah ini diberikan 4 contoh struktur organisasi suatu hotel, yaitu a. Struktur organisasi hotel kecil,Contoh Struktur Organisasi Hotel Kecil b. Struktur organisasi hotel menengah,Contoh Struktur Organisasi Hotel Menengah c. Struktur organisasi hotel besar,Struktur Organisasi Hotel Besar d. Struktur Organisasi Hotel GRAND CLARION & CONVENTION, Makassar. 2 Hubungan Kerja dan Uraian Tugas a. Hubungan Kerja Keberhasilan operasi suatu Hotel secara keseluruhan tidak dapat dilaksanakan oleh satu bagian saja, tetapi oleh seluruh bagian. Demikian pula bagi Tata Hidangan perlu saling berhubungan dengan bagian-bagian lainnya seperti dengan kantor depan, tata graha, pengadaan, keuangan, keamanan, teknik dan sebagainya dan sangat bergantung dari besar dan kecilnya struktur organisasi hotel. 1. Housekeeping Department Departemen ini bertanggung jawab terhadap kebersihan, dan kerapihan dan keindahan ruangan-ruangan yang ada di banquet area tanpa melupakan tugas-tugas pokok, serta melakukan vacuum cleaner terhadap karpet yang akan digunakan. 2. Engineering Department Departmen ini bertugas dan bertanggung jawab dalam hal pengadaan penerangan atau tata cahaya, sound system, air conditioner, mic dan lain-lain yang menyangkut keperluan teknis lainnya. 3. Food and Beverage Department Ada tiga hal pokok yang perlu diperhatikan dalam operasional banquet untuk menentukan keberhasilannya, masing-masing yaitu Steward, bagian ini uang menyediakan peralatan yang dibutuhkan oleh banquet untuk makanan dan minuman serta perncucian peralatan kotor setelah digunakan. Sedangkan pada bagian pengolahan makanan dalam hal pengadaan bahan serta penyajian makanan, baik dalam event kecil seperti coffee break atau pada acara pernikahan antara lain yang ditugaskan oleh main kitchen. Bagian lain yang tidak kalah pentingnya adalah bar, disebabkan bar yang bertanggung jawab pada pengadaan minuman apabila terdapat acara-acara cocktail party atau lainnya, kecuali dari pihak tamu atau penyelenggara yang hanya memesan air es saja. 4. Accounting Department Dalam mengurus pembayaran banquet dibantu oleh banquet restaurant bar cashier yang berada di room service. Apabila ada tamu yang langsung membayar melalui staff banquet yang kemudian diserahkan ke restaurant bar cashier. Tetapi jika pembayaran tidak langsung di hotel tersebut maka akan ditangani oleh bagian yang disebut bill collector untuk menagih ke alamat yang bertanggung jawab atas adanya event di hotel tersebut. 5. Front Office Department Yang tidak kalah pentingnya dalam mebantu kelancaran suatu event di banquet adalah front office department. Yang dalam hal ini membantu memberikan informasi dan menyediakan kamar-kamar untuk panitia maupun peserta yang mengadakan acara di banquet, khususnya pada acara-acara besar seperti pernikahan, seminar, gala dinner, dan lainlain. 6. Sales and Marketing Department Membantu dalam hal penjualan produk-produk banquet dan juga membantu mempromosikan produk-produk tersebut guna meningkatkan pendapatan hotel. b. Uraian Tugas Pembagian uraian tugas dan tanggung jawab pada Hotel Clarion di Makassar adalah sebagai berikut 1. General Manager Fungsi, wewenang dan tanggungjawab General Manager adalah sebagai pemimpin utama dalam hotel yang bertugas memberikan arahan serta mengawasi pelaksanaan seluruh kegiatan dilapangan baik menyangkut operasional hotel itu sendiri maupun sistem pelaporan dan hal-hal administrative lainnya sekaligus sebagai pengambil keputusan. General Manager bertanggungjawab kepada pihak pemegang saham Hotel Clarion di Kota Makassar. 2. Executive Secretary Executive Secretary bertugas membantu General Manager khususnya dalam hal administrasi. Secretary juga bertugas menemani/mendampingi General Manager di saat tugas-tugas eksteren yang bertanggungjawab terhadap General Manager. 3. Executive Assistant Manager Tugas, wewenang dan tanggungjawab Executive Assistant Manager adalah a. Menjalankan perintah yang di sampaikan oleh General Manager dan selanjutnya meneruskan kepada Manager. b. Executive Assistant Manager, bertanggungjawab kepada General Manager. c. Menyampaikan laporan yang dibuat oleh para Manager. d. Mengambil alih tugas General Manager apabila sewaktuwaktu General Manager berhalangan. 4. Human Resources Departement Human Resources Departement merupakan bagian yang bertanggung-jawab dalam hal ini seperti pelatihan karyawan, bagian administrasi yang bertanggungjawab atas segala urusan yang berhubungan dengan tata administrasi hotel, dan bertanggungjawab terhadap keseluruhan keamanan hotel. Bagian ini merupakan bagian yang sangat penting pada hotel karena merupakan bagian pengembangan karyawan pada hotel. 5. Sales and Marketing Department Bagian ini adalah divisi yang khusus mengkonsentrasikan diri pada bidang pemasaran dan penjualan yang mana tugas dan tanggung-jawabnya adalah melakukan kontrak dengan para relasi yang sudah lama dan akan menggunakan jasa hotel. Memastikan penjualan kamar memenuhi target, menggiatkan program promosi, baik kamar maupun makanan/minuman dan konvensi lainnya. Juga bertanggungjawab dalam mempertahankan hubungan dengan para pelanggan. Mengatur pelaksanaan proses pemasaran seperti iklan, dan penawaran-penawaran serta menciptakan hubungan-hubungan baru. Mengorganisasi pelaksanaan even tertentu di hotel dan melakukan evaluasi terhadap performa produk yang dimiliki oleh hotel. 6. Financial Controller Tugas dan tanggungjawab bagian Financial Controller yaitu a. Mencatat transaksi keuangan setiap hari. b. Membuat laporan keuangan setiap bulan dan setiap tahun, kemudian di sampaikan kepada pimpinan hotel. 7. Executive House Keeper Sesuai dengan namanya, bagian tata graha House Keeper bertugas menata rumah dalam arti mengatur peralatan, menjaga kebersihan, agar hotel tampak rapi, bersih, menarik dan menyenangkan. Bagian ini mempunyai tugas dan tanggungjawab antara lain mengkoordinir pelaksanaan persiapan kamar yang melaiputi perlengkapan, kerapihan, kebersihan dan kenyamanan guna memastikan pelayanan maksimal yang diberikan kepada tamu. Selain itu tugasnya juga meliputi bunatu atau pencucian dan penyetrikaan, penggantian seprai dikamar, kebersihan area public dan pengontrolan pemakaian mini bar di kamar oleh tamu. 8. Food and Beverage Department Bagian ini bertanggungjawab atas operasional pada visi makanan dan minuman yang meliputi kegiatan di restaurant, room service, konvensi seperti pesta, seminar, ulang tahun, show, dan lain-lain. Juga turut dalam pelaksanaan tugas di dapur yang meliputi main kitchen dan pastry serta ruang makan karyawan atau employe dining room, selain itu tugasnya juga meliputi bagian entertainment seperti bar, karaoke, dan diskotik. 9. Executive Chef Bagian ini bertanggungjawab terhadap seluruh makanan yang disajikan pada Hotel Clarion, mulai dari masakan Indonesia, Chinese, dan masakan Eropa, semuanya dikerjakan oleh tenagatenaga yang ahli pada bidangnya. 10. Entertainment General Manager Entertainment General Manager berfungsi untuk bertanggungjawab terhadap kegiatan hiburan yang diberikan oleh Hotel Clarion sekaligus memperkenalkan keluar Hotel mengenai jenis hiburan yang diberikan serta melakukan event-event dengan mendatangkan artis, seperti pada bagian Redtro’s dan D’liquid. 11. Chief Engineering Bagian ini bertanggung jawab terhadap pelaksanaan perbaikan dan perawatan perlengkapan yang ada di kamar dan peralatan, mesin-mesin, computer, audio visual, pendingin dan alat elektronik lainnya yang ada di seluruh hotel serta cat hotel yang sering mengalami perubahan sesuai event yang sedang dilaksanakan. 12. Front Office Manager. Front Office Manager memiliki tugas dan tanggungjawab seperti berikut a. Menjual kamar, tugas ini antara lain menerima pemesanan kamar, menangani tamu yang tanpa pemesan kamar, melaksanakan pendaftaran, dan penentuan kamar. b. Memberikan informasi tentang pelayanan hotel. c. Mengkoordinir pelayanan tamu, antara lain sebagai penghubung antara bagian-bagian di hotel menangani berbagai masalah dan keluhan tamu. d. Menyusun laporan status kamar dan mengkoordinasikan penjualan kamar dengan bagian house keeping. e. Menyelenggarakan pembayaran tamu. f. Menyusun riwayat kunjungan tamu antara lain melakukan pencatatan data-data individu untuk kunjungan akan datang, dan menyelenggarakan arsip kartu riwayat kunjungan tamu. g. Menangani telephone switch board, telex, dan telegram. h. Menangani barang-barang bawaan tamu.

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